RETURN Policy
OUR PRODUCTS
All items are final sale (non-refundable, non-exchangeable).
There are certain situations where only partial or full refunds are granted:
Any item not in its original condition, is damaged or missing parts. Item must be unused and in the same condition that you received it. It must also be in the original packaging. In this case, contact [email protected] and include an image of the item. We will respond back to you once having the information reviewed.
Once your return is inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
EXCHANGES
We only replace items if they are defective or damaged.
SALE ITEMS
Unfortunately, sale items can not be refunded or exchanged.
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
ORDER CANCELLATIONS
All order cancellations must be within 24 h of purchase (excluding expedited shipping. Unfortunately, this can not be cancelled).
PRODUCT IMAGE AND COLOUR
We do our best to ensure products displayed on this website represent the actual product.
Please take note that colours displayed on this website may vary on different devices. Lighting and colour settings on each device are out of our control. If you have any questions regarding a product, please feel free to contact us via email.
Customers are our number one priority and we are here to help you find what you need and feel confident when purchasing an order with us.
PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://vedhas.ca/
PERSONAL INFORMATION WE COLLECT
When you visit the site, we automatically collect certain information as you browse the Site. We collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you. When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.